Octoplus partner rewards are supported by MLP on behalf of Octopus Energy. If you need to contact MLP about Octoplus brand rewards and redemptions, head to the Octoplus tab on the Octopus website or app, click on a Reward that you have claimed and scroll down to find the Customer help centre. Or in the meantime, why not check our FAQs below to see if they answer your question.
FAQS
We’ll give you all the details you need once you claim but here’s some key information for now:
Online Redemption - The offer code can be redeemed online at odeon.co.uk, or on the myODEON app. Select your chosen ODEON cinema, film, date/time and add your code into the section that states ‘Have a Special Code?’. Once the code has been entered your tickets will be reduced to the correct amount at checkout. Any seat or film format upgrades will be an additional cost. Online booking is subject to a £1 booking fee, per ticket. There is no booking fee to use the code in the cinema at the kiosk.
In App Redemption – Once you have registered to the App and selected your film, location and seats you will need to add your code into the Barcode Voucher section. This will reduce your tickets to the correct amount at checkout.
In Cinema Redemption – Avoid the £1 online booking fee per ticket, by redeeming your ODEON code at the ticket kiosk – just enter your code at the checkout when prompted. You can’t redeem your code at the box office or retail counter.
How long do I have to use the ODEON offer?
Once you’ve claimed the ODEON offer, you’ll have 30 days to redeem your unique code. The exact expiry date will be shown at the time of claiming, on your Octopus account. Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
Which days can I redeem my tickets on?
The offer can be redeemed for a screening on Monday to Thursday. The screenings you book and/or attend must be before your voucher code expires.
Can I upgrade my seat or film format?
Yes, you’ll still be able to upgrade your seat type and/or film format but you’ll need to cover the cost of any upgrades, as these aren’t included within the offer. Upgrade prices may vary but further information will be presented when booking.
Can I redeem multiple codes in one transaction?
The voucher code cannot be used in conjunction with any other offer or discount, however, if you have claimed a free ticket via our Saving Sessions you can use that on the same booking.
Where’s my nearest ODEON cinema?
You can redeem this offer at ODEON cinemas across the UK, excluding ODEON Luxe cinemas. Find your nearest cinema here(Link opens in a new tab). This is the full list of cinemas, where you can easily see which are included and excluded.
The tickets I claimed aren’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them. But, as you can claim the ODEON offer every week, your Rewards History could start to get quite full.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your ODEON offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
- Against 2 x adult admission tickets (standard seats, 2D film), excluding IMAX screens
- At UK ODEON cinemas, excluding ODEON Luxe
- For a screening on Monday - Thursday
- Online or at an in-cinema kiosk (not retail counter or box office)
You can print off your code by logging into the desktop version of the Octoplus Energy account (not the app) and find the code in your rewards history, otherwise take a screenshot on your mobile to save the unique code and barcode.
Do I have to pre-book my visit?
Not always, but some properties do require pre-booking, so it’s worth checking this on the National Trust website, when planning your visit.
If you do need to pre-book, just ‘book a visit’ online and then:
- Select the ‘National Trust member (adult or child aged 5+) tickets’.
- Choose the day you would like to go. The cost of the ticket will show as 'free', this is because you have selected the 'member' ticket, but don't worry you won't be charged.
- Your selection will show in your cart, ignore the coupon code box on this page (if you don't have an account you will need to set one up).
- Enter your unique code (which can be found in your Rewards History) in the Membership number box, under 'Additional Information’.
- You’ll then see confirmation that payment is not required and soon receive a booking confirmation email from National Trust, which you’ll need to present along with your barcode (from your Octoplus account), on arrival at your chosen place.
Some rural properties may not have strong Wi-Fi signal, so we recommend you prepare your digital documents before you set off. Taking a screenshot of your email and pass is an easy way of doing this.
Do I have to subscribe to National Trust, if I’m pre-booking online?
No. If you don’t want to purchase an ongoing membership when pre-booking online, make sure you enter your unique code (which can be found in your Rewards History) in the Membership number box, under 'Additional Information’. This way, you won’t be asked for debit/credit card details and you won’t be charged.
How long do I have to use the National Trust offer?
Once you’ve claimed the National Trust offer, you’ll have 8 weeks to plan and book your visit. The exact expiry date will be shown at the time of claiming, on your Octopus account. Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
I claimed this offer but it’s not in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
Which National Trust places can I visit?
There are over hundreds of places you can visit across England and Wales, each with its own charm, beauty and distinctive history. Not all places are included, check the details here(Link opens in a new tab)
Is the free admission pass just for adults?
The one free standard admission pass for two people can be used for either 2 adults, or 1 adult and 1 child. Adults are those aged 18 or over and children are those aged 5–17 inclusive. Under 5s receive free admission as standard at National Trust places.
Are there any restrictions to days I can visit?
Your admission is subject to specific property standard opening times, and excludes Bank Holidays and Bank Holiday weekends. You can check property opening days and times by visiting nationaltrust.org.uk(Link opens in a new tab).
Can I redeem multiple codes in one transaction?
A maximum of one free admission pass may be redeemed per household, per season.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your National Trust offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code:
- Grants free standard admission, for two people (2 adults or 1 adult and 1 child)
- Can’t be redeemed on group or paid events
- Grants access to National Trust England and Wales places, check here(Link opens in a new tab) for details
- Can be redeemed Monday-Sunday subject to property opening times (excludes Bank Holidays or Bank Holiday weekends)
When redeeming your free day pass, make sure you enter your unique code (which can be found in your Rewards History) in the Membership number box, under 'Additional Information’. This way, you won’t be asked for debit/credit card details and you won’t be charged.
Every three months, we’ll release a new batch of National Trust for Scotland codes, ready for you to claim. Each code claimed, entitles you to a free standard admission pass for two people.
A maximum of one code can be claimed per Octoplus customer, per season. This helps us give everyone a fair chance of enjoying this offer.
There are limited codes available every three months, so claiming your freebie will be on a first come, first served basis.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
Once claimed, how do I redeem?
Once you’ve claimed the National Trust for Scotland offer through your Octoplus account, you’ll be given a unique code, which you can redeem at your chosen National Trust for Scotland property or place. Don’t worry, we’ll give you any details you need to know when you claim.
Do I have to pre-book my visit?
Not always, but some properties do require pre-booking, so it’s worth checking this on the National Trust for Scotland website, when planning your visit. Check nts.org.uk/visit/places(Link opens in a new tab) for details.
- Visit the property’s page on the National Trust for Scotland website, click ’Planning Your Visit’ to find out whether booking is required or advised.
- If booking is required or advised, click on ‘Book Visit’ and select the free Trust Member option.
- Complete the transaction and you will receive a confirmation email. If you only select the free members tickets, you will not need to enter your debit/credit card details and you will not be charged.
- Bring along both your booking confirmation and the pass. Present these to the National Trust for Scotland team member on arrival. Without both the booking confirmation and the free day pass we cannot guarantee entry, and without the free day pass you will not receive free entry and will be charged the full admission price.
Some rural properties may not have strong Wi-Fi signal, so we recommend you prepare your digital documents before you set off. Taking a screenshot of your email and pass is an easy way of doing this.
Do I have to subscribe to National Trust for Scotland if I’m pre-booking online?
No. If you don’t want to purchase an ongoing membership when pre-booking online, make sure you select the ‘free members tickets’. This way, you won’t be asked for debit/credit card details and you won’t be charged.
How long do I have to use the National Trust for Scotland offer?
Once you’ve claimed the National Trust for Scotland offer, you’ll have 8 weeks to plan and book your visit. The exact expiry date will be shown at the time of claiming, on your Octopus account. Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
I claimed this offer but it’s not in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
Which National Trust for Scotland places can I visit?
There are plenty of places you can visit across Scotland, share in their stories, and make memories with family and friends as you discover Scotland’s history and famously great outdoors. Explore National Trust for Scotland places here(Link opens in a new tab).
There are some places which are exempt from the free admission offer, these can be found at Link added here.
Is the free admission pass just for adults?
The one free standard admission pass for two people can be used for either 2 adults, or 1 adult and 1 child. Adults are those aged 18 or over and children are those aged 5–17 inclusive. Under 5s receive free admission as standard at National Trust for Scotland places.
Are there any restrictions to days I can visit?
Your admission is subject to specific property standard opening times, and excludes Bank Holidays and Bank Holiday weekends.
You can check property opening days and times by visiting nts.org.uk/(Link opens in a new tab).
Can I redeem multiple codes in one transaction?
A maximum of one free admission pass may be redeemed, per season.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your National Trust for Scotland offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code:
- Grants free standard admission, for two people (2 adults or 1 adult and 1 child)
- Can’t be redeemed on group or paid events
- Grants access to National Trust for Scotland places (excluding those listed on www.nts.org.uk(Link opens in a new tab))
- Can be redeemed Monday-Sunday subject to property opening times (excludes Bank Holidays or Bank Holiday weekends)
When redeeming your free day pass, make sure you select the ‘free members tickets’, if you don’t want to purchase an ongoing membership. This way, you won’t be asked for debit/credit card details and you won’t be charged.
We’re a tea drinking, coffee loving nation, so claim your free hot drink sooner rather than later, whilst they’re available. Once they’re gone, they’re gone (until next week).
How often can I claim the Greggs offer?
You can claim the offer every week if you’d like!
A maximum of one code can be claimed per Octoplus customer, per week. You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
Once claimed, how do I redeem?
Once claimed, you can use your free hot drink code at any Greggs store in the UK, except Greggs stores located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink.
Find your local Greggs store(Link opens in a new tab)
How long do I have to use the Greggs offer?
You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
What size drink do I get?
The one free hot drink reward is based on a regular hot drink size only.
Codes are not compatible with large hot drinks and you can’t redeem your code against a large hot drink and pay the difference.
Which hot drinks are included?
There’s a hot drink for everyone! You can choose a regular hot drink from either:
- Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
- Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
- Something sweeter – Hot Chocolate
Alternative milks are also included where available.
You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.
You can add syrups to your speciality Latte but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.
Where’s my nearest Greggs store?
Our free hot drink code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)
Can I redeem multiple codes in one transaction?
No. You can only use one free hot drink code per transaction.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another free drink every week from Monday morning.
The code I claimed isn’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
But, as you can claim the Greggs offer every week, your Rewards History could start to get quite full so we will remove used ones.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week in which you claimed your code)
- On regular sized hot drinks (excludes large drinks, cold drinks and food items)
- In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
How many free Sausage Rolls can I get?
You could be biting into a Sausage Roll every week between 21st February and 17th March. Every Monday, we’ll release the free Sausage Roll codes, ready for our Octoplus customers to claim. There are limited codes available every week and claiming your freebie will be on a first come, first served basis.
This offer is available for a limited amount of time once they’re gone, they’re gone.
How often can I claim the Greggs Sausage Roll offer?
You can claim the offer once a week, every week!
A maximum of one code can be claimed per Octoplus customer per week between 21st February and 17th March. You need to use your code in the same week you claim it – each week’s code expires Sunday at midnight.
What can I get with my free Sausage Roll code?
You can choose:
A classic Sausage Roll with seasoned sausage meat and layers of golden puff pastry.
Or a Vegan Sausage Roll, light vegan puff pastry wrapped around a bespoke Quorn filling.
Where’s my nearest Greggs store?
Your free Sausage Roll code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at www.greggs.co.uk/shop-finder(Link opens in a new tab)
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free Sausage Roll code! Here’s a reminder of some important redemption information, which could explain why your code didn’t work.
Codes are valid:
• From Monday-Sunday (but only for the week you claimed your code. Each week’s code expires at midnight on Sunday)
• In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
• You can only use one Greggs code per transaction. If you have also claimed your Free Hot Drink you will have to redeem your codes in separate transactions.
If you still need to get in touch, follow the link below and we’ll look into this for you.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
To redeem your free Sausage Roll at Greggs present your QR code to the cashier at your chosen Greggs store (remember, it can’t be redeemed at Greggs stores located in MOTO service station forecourts or airports).
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the week, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another Sausage Roll every week between 21st February and 17th March. New codes will be released each Monday morning.
Can I redeem multiple codes in one transaction?
No. Your free Sausage Roll code can’t be used in conjunction with any other offer or discount. If you have also claimed your Free Hot Drink you will have to redeem your codes in separate transactions.
How many free sweet treats can I get?
Celebrate with us, it’s our 8th birthday! You could be biting into one free sweet treat at Greggs between the 6th and 12th of May. There are limited codes available and claiming your freebie will be on a first come, first served basis.
This offer is available for a limited amount of time. Once they’re gone, they’re gone!
How often can I claim the Greggs sweet treat offer?
You can claim the offer once in our birthday week!
A maximum of one code can be claimed per Octoplus customer between 6th and 12th of May. You need to use your code in the same week you claim it – codes expire on Sunday at midnight.
What can I get with my free sweet treat code?
Choose one of these sweet treats:
- Caramel Doughnut
- Glazed Ring Doughnut
- Jam Doughnut
- Pink Jammie Doughnut
- Sugar Strand Doughnut
- Triple Chocolate Doughnut
- Triple Chocolate Muffin
- Cherry Bakewell Muffin (available from 9th May)
Where’s my nearest Greggs store?
Your free sweet treat code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free sweet treat code! There are a few things that could explain why your code didn’t work.
Codes are valid:
- From 6th and 12th of May. (Expires at midnight on Sunday)
- In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
- You can only use one Greggs code per transaction. If you have also claimed your Free Hot Drink you will have to redeem your codes in separate transactions.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
To redeem your free sweet treat at Greggs, present your QR code to the cashier at your chosen Greggs store (remember, it can’t be redeemed at Greggs stores located in MOTO service station forecourts or airports).
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your code between 6th and 12th of May, the code can’t be reinstated or made visible again on your Octoplus account.
Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!
Can I redeem multiple codes in one transaction?
No. Your free sweet treat code can’t be used in conjunction with any other offer or discount. If you have also claimed your free hot drink you will need to redeem your codes in separate transactions.
